Pattison Liquid Systems | STATEMENT OF POLICY

PRICES

All quotations are made for immediate acceptance unless otherwise stated. Prices are subject to change without notice. Please phone toll free to verify pricing. F.O.B. our warehouse. All taxes extra where applicable.

PAYMENT

Invoice payable at the time of purchase, we accept VISA, MC, CHEQUE or CASH with invoice balances less than $5000.00. Invoice balance of over $5,000.00 only payable by cheque. Authorized credit accounts are due and payable within 30 days of the invoice. Finance charges will apply to accounts over 30 days.

CREDIT LIMIT (DEALERS ONLY)

Only approved credit holders (dealers only) will be permitted credit privileges. C.O.D. or net 30 days is subject is subject to prior credit approval. Interest will be charged on unpaid balances over 30 days. Dealers who wish to establish a credit account with Pattison Liquid Systems, please call the toll free number to request a credit application.

DAMAGE/SHORTAGE CLAIMS

All Pattison merchandise is carefully packed and inspected prior to shipping. Check all merchandise immediately upon receipt. Goods that are damaged or lost in transit are not the responsibility of Pattison Liquid Systems. If damage should occur during shipping, the customer should immediately file a claim, with the carrier and also notify Pattison Liquid Systems. Please note all damages and shortages on freight bill before signing.

SHIPMENTS

Ground transportation and postal services will be prepaid and invoiced to the customer. Customers wishing to use Purolator will need to provide their own account number.

SPECIAL ORDERS

On special order items that we do not normally stock, we cannot accept returns or cancellations. A deposit of 15% of the total order is required prior to a special order being placed.

PRODUCT RETURNS

Merchandise returns will only be accepted within 30 days of purchase. Special order items cannot be returned. Returns must have prior approval and have received a Return Merchandise Authorization number. All merchandise must be returned prepaid in original packaging with a copy of the invoice. In store credit only for the value of merchandise returned. Restocking charge may apply.

WARRANTY

Warranties as expressed by individual manufacturers will be honored. Please contact Pattison Liquid Systems to obtain a RMA number prior to the return of a warranty item. Warranty items will not be accepted without prior RMA authorization, item will be returned collect. We will comply with all instructions given by the manufacturer in each given instance. All freight charges incurred on warrantable items are the customers responsibility. Please return warrantable/defective items to Pattison within 30 days or the warranty will be void.